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Customer Support Chatbot
Limited Risk
AI-powered chatbot handling customer inquiries via web and mobile channels.
45%
Compliance Score
System Details
VendorInternalDepartmentCustomer SupportAdded2026-01-15Users~50,000 monthly end users
Purpose
Handles tier-1 customer inquiries including order status, returns, and FAQ responses across web chat and mobile app.
Data Types
Customer messages
Order history
Account details
Risk Classification
EU AI Act Annex III Assessment
Classification:
Limited Risk
Classified as Limited Risk under EU AI Act Article 52 — AI system that interacts with natural persons must disclose its AI nature. Does not fall under Annex III high-risk categories as it does not make consequential decisions.
Compliance Documents
3 of 6 required documents generated
Model Card
Generated 2026-01-20
Approved
Transparency Notice
Generated 2026-02-05
Draft
Data Governance
Generated 2026-02-10
In Review
Missing Documents
Human Oversight
Conformity Assessment
Risk Management